28 Day Guarantee
I'm confident I sell great quality products. So all my bike disc brake pads, consumables and all other cycling products are covered by a no-questions-asked money-back guarantee. If you're unhappy for any reason, let me know and I'll refund the whole purchase price (including shipping).
Check out my Trade Me feedback.
If you're wary, I sell on Trade Me too - buying via Ping or AfterPay on Trade Me gets you extra assurance and protections against unscrupulous online sellers... Though prices are slightly higher, because it costs more for me to sell there.
Consumer Guarantees Act
In addition to the 28 day guarantee, all products are covered by the Consumer Guarantees Act. Put simply, my and any other sellers' consumer products must be of adequate quality, as described, and fit for purpose. If they aren't, you have a right to a refund, replacement, or repair of your purchase (technically, it's my choice what one of those options, but I'll always take into account your preferences).
These rights apply to items other than bike parts, as well as services. For second-hand items/artworks, these rights still apply - if you have any questions, please feel free to get in touch and ask!